Jobs: Reservations Sales Agents
To apply in person, visit the Catamaran Resort Hotel & Spa Human Resources Office Mon – Thurs from 9:00 AM – 1:00 PM at
3999 Mission Blvd. San Diego, CA, 92109
Reservations Sales Agents
Smiles and maintains a friendly attitude with all our internal and external guests. Provides good communication skills over the phone and performs an array of office duties assigned by management. Efficiently provides callers with information on room rates, packages, availability regarding room types, amenities regarding the property and the surrounding area. Always strives to acquire the highest rate possible. Ensures the courteous handling of the guests over the phone prior to their arrival.
ESSENTIAL DUTIES & RESPONSIBILITIES:
include the following. Other duties may be assigned.
- Provides the callers with a positive and professional image of our company.
- Communicates with the guests in a friendly and professional manner using a courteous tone as described in the department standards.
- Acquires a comprehensive and up to date knowledge of the company in order to provide the guests information based on their needs.
- Provides the guests accurate information about our resorts.
- Answers guests' questions with patience and empathy.
- Communicates with the guests using positive language and standard, professional English.
- Follows through any situation or complaint to insure resolution of the issue and customer satisfaction.
- Commits to company pursuit of excellence in service and of entrepreneurial, sales-focused culture.
- Adheres and supports the mission and culture of Evans Hotels.
- Supports a positive work environment and works well as a team member.
- Reports any unsafe behavior or work condition to a supervisor and works together with other team members to assure a safe work environment.
- Accurately inputs information into the computer systems.
- Understands and is able to explain room types, rates, parking, charges, taxes, and amenities of the resort.
- Understands and is able to explain billing to guests.
- Prepares necessary daily and weekly reports on sales activities.
- Informs current and prospective customers of current promotions and new or upgraded products.
- Quotes prices and provides an excellent description of related values and benefits.
- Encourages customers to commit to reserve an accommodation.
- Analyzes requirements of function, outlines available hotel facilities and services offered, and quotes related prices.
- Follows up with customers to assure satisfaction, respond to inquires, solicit further sales, and solve or refer problems.
- Is open and patiently available to all guests’ requests and complaints regarding the property. Understands and adheres to company policies and rules.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily according to company standards. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED) are preferred; or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to clearly and proficiently speak the English language. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of keyboard operation, Windows 98 or above, and Internet. The employee should be able to type a minimum of 25 words per minute.
Certificates, Licenses, Registrations
The employee must be available to work full time (40 hours a week); however, time outside of the regularly scheduled time frame will be required during busy periods.
Other Skills and Abilities
The employee will maintain a friendly, positive attitude and a professional appearance at all times. The employee will be dedicated to providing a memorable experience to each of our guests. The employee will be committed to the pursuit of excellence in service, a consistent product of high quality and value, and an entrepreneurial, sales-focused culture.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must be knowledgeable of all safety and emergency procedures and must be able to assist as required. The employee works in a well-lighted, air conditioned/heated area. The noise level in the work environment is usually moderate.
To perform the job successfully, an individual should demonstrate the following competencies:
Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
Strives to continuously build knowledge and skills; Shares expertise with others.
Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
Able to read and interpret written information.
Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.
Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Conserves organizational resources.
Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
Treats people with respect; Keeps commitments; Works with integrity and ethically; Upholds organizational values.
Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Demonstrates persistence and overcomes obstacles.
Prioritizes and plans work activities; Uses time efficiently.
Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security
Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Is consistently at work and on time; Arrives at meetings and appointments on time.
Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Volunteers readily; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Presents ideas and information in a manner that gets others' attention.
Machines and Tools Used
- Computer (including monitor, keyboard, mouse).
- Telephone and headset.
- 10 keys calculator.
- Copy machine.
- Fax machine.
The above statements are intended to describe the general nature and level of work being performed by the employee assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Service professionals with a friendly, enthusiastic, can-do attitude is what we are looking for! Candidates must be able to maintain a friendly, positive attitude and a professional demeanor at all times. They must be dedicated to providing a memorable experience to each of our guests. They must be committed to the pursuit of excellence in service, a consistent product of high quality and value, and an entrepreneurial, sales-focused culture.
Evans Hotels is the premier provider of resort accommodations in one of San Diego’s most beautiful and scenic locations, Mission Bay Park. Since 1953, it has been our mission to match the superior natural beauty of this landscape with a superior level of service, in addition to well thought out amenities complemented by stylish interior environments. Our properties include The Lodge at Torrey Pines in La Jolla and the Bahia and Catamaran Resort Hotels on Mission Bay.
TO APPLY ONLINE:
Or for more information about the employment opportunities at Evans Hotels, please visit http://www.evanshotels.com/#employment
TO APPLY IN PERSON:
Monday – Thursday from 9:00 AM – 1:00 PM at the Catamaran Resort Hotel & Spa Human Resources Office located at 3999 Mission Blvd. San Diego, CA, 92109. Se habla Español
A partial list of our benefits includes: Medical coverage (after 90 days of employment; for full-time employees), 401(k) Plan (after the completion of 1,000 hours of service in the first 12 months of employment or in any subsequent calendar year); Section 125 Reimbursement Plan; discounted banking services; discounted health club memberships; employee hotel discounts through the Resort Hotel Association Employee Rate Lodging Program; free employee parking and free employee shift meals.
Evans Hotels provides equal employment opportunities to all qualified persons. The Company prohibits unlawful discrimination on the basis of a person’s race, color, religion, sex, sexual orientation, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, genetic characteristics or medical condition, or any other legally-protected category. Reasonable accommodations are available upon request for qualified individuals with disabilities.