FAQs

You Have Questions, We Have Answers

What are check-in and check-out times?

Check-in time is 4:00 p.m. Check-out time is 12:00 noon.

Can I guarantee an early check-in or late check-out?

Early check-ins are based on availability on the day of arrival only. Late check-outs are based on availability on the day of departure only.

What is the difference between “Bay Front” and “Bay View/Water View”?

“Bay Front” rooms and suites are located only in the 500 and 600 buildings right alongside Mission Bay. These buildings are 2 stories tall and both floors are considered “Bay Front”.                                                                                                                                                                                                                                                                                                                           “Bay View/Water View” rooms, suites, and studios are located in the Tower from the 5th to 14th floors. South-facing accommodations have views of Mission Bay and north-facing accommodations have views of the town of Pacific Beach and the coastline.

When is my credit card/debit card charged in full?

Whether using a credit card or debit card, you are charged the full amount of your stay at the time of check-in.                                                                                                                                                                                                                                                                                                                                  A daily deposit for incidentals is also held on your credit card or deducted from your debit card. Unused incidental funds are released (credit card) or refunded (debit card) at the time of check-out. Timing of the release of funds depends on your bank.

Do you offer complimentary transportation to and from the airport/local attractions?

We do not offer complimentary transportation.                                                                                                                                                                                                                                                                                                                            For rides to and from the airport, we recommend Cloud 9 Super Shuttle. Reservations can be made at 1.800.974.8885 or www.cloud9shuttle.com.                                                                                                                                                                                                                                                                                                                              For rides to and from local attractions, we recommend Unique Transportation. Reservations can be made at 1.800.316.4140 or online here. There are also several taxi companies available.

How far is the resort from local attractions?

SeaWorld San Diego ............................................................................. 3 miles (10 minutes)                                                                                                                                                                                                                                                                                                 San Diego Zoo / Balboa Park .......................................................... 10.5 miles (20 minutes)                                                                                                                                                                                                                                                                                                 Legoland California ............................................................................ 28 miles (40 minutes)                                                                                                                                                                                                                                                                                                 Disneyland ............................................................................... 90 miles (1 hour, 35 minutes)                                                                                                                                                                                                                                                                                                 Belmont Park ............................................................................................. 1 mile (5 minutes)                                                                                                                                                                                                                                                                                                 Cabrillo National Monument ............................................................ 10.5 miles (25 minutes)                                                                                                                                                                                                                                                                                                 La Jolla Shores / Downtown La Jolla .................................................... 7 miles (20 minutes)                                                                                                                                                                                                                                                                                                 Gaslamp Quarter / Downtown San Diego .......................................... 9 miles (20 minutes)

Is there a fee for parking?

Yes, self-parking is $18.00 per night and valet parking is $23.00 per night.

Is there a resort fee?

No. Enjoy basic in-room WiFi Internet, the pool, whirlpool, fitness center, exotic birds, and some seasonal activities free of charge.

Is the resort pet friendly?

We do not allow pets. However, we do allow documented service animals.

Can I guarantee a rollaway bed or crib?

Rollaway beds and cribs can be requested at time of reservation, but cannot be guaranteed.

What cooking equipment is in the kitchenette of a studio or suite?

All studios and suites that have a kitchenette include a 4-burner stove with oven, microwave, toaster, refrigerator, sink area, cooking utensils, and place settings for a family of four (4).

 

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