Clean & Care Commitment Resort Sanitation and Safety Protocols

The safety and well-being of our guests and employees have always been our top priority, and that commitment takes on special significance in light of the global outbreak of COVID-19.

Our Clean & Care Commitment reinforces our dedication to providing a healthy and sanitary environment by following required and recommended procedures and protocols of the local public health authorities along with the CDC and World Health Organization.

In addition to our already strict cleaning standards, our additional sanitation protocols have earned us the Clean + Safe Certification from the California Hotel & Lodging Association.

Arrival and Check-In


Per the California Public Health Ordinance, a face covering is required for unvaccinated individuals while in indoor public settings and businesses.

High-touch items such as pens, styluses, and payment portals are disinfected regularly.

Front desk areas are cleaned and disinfected regularly.

Bell carts are sanitized after each use.

Hand sanitizer dispensers, touchless whenever possible, are positioned at key guest entrances and contact areas.

The hotel has the right to cancel reservations for parties with symptomatic visitors.

During Your Stay


Guests are able utilize contactless communication with our team through our texting messaging service.

Public Areas


The frequency of cleaning and sanitizing in all public spaces, with an emphasis on frequent contact surfaces, is increased

Hand sanitizer dispensers, touchless whenever possible, are positioned at key guest entrances and contact areas.

We upgraded to hospital-grade air filters in public spaces, and we have increased the frequency of air filter replacement and HVAC system cleaning is increased to maximize fresh air exchange.

Elevators


Hand sanitizer dispensers, touchless whenever possible, are positioned at key guest entrances and contact areas.

Elevator buttons and high-touch areas are disinfected regularly.

Guest Rooms


Our rigorous protocols include thoroughly cleaning all surfaces with hospital-grade disinfectants with special attention to high touch areas, such as: TV remote controls, doorknobs, light switches, furniture handles, and alarm clocks.

  • After a guest room has been fully cleaned and sanitized, no one else is permitted to enter room after the housekeeper has exited.
  • The housekeeper signs and fills out a door hanger cleaning checklist certifying that the guest is the first person to enter the thoroughly cleaned and sanitized guest room.

Guests may opt-out of daily housekeeping services during your stay and contactless delivery of housekeeping items is also available.

We use new CleanMax vacuums, featuring Clean Air Systems, throughout the property that not only removes dirt from the floors, but filters the air released from the vacuum with a HEPA filter.

All bed linens and laundry are washed at a high temperature in accordance to CDC guidelines.

We have increased the frequency of air filter replacement and HVAC system cleaning is increased to maximize fresh air exchange.

In the case of a presumptive COVID-19 positive guest, the guest’s room is removed from service and quarantined, and the guest room is not returned to service until case is confirmed or cleared. In the event of a positive case, the room is only returned to service after undergoing an enhanced sanitization protocol.

Dining


Outdoor and indoor dining are currently available.

Per the California Public Health Ordinance, a face covering is required for unvaccinated individuals while in indoor public settings and businesses.

Hand sanitizer dispensers, touchless whenever possible, are positioned at key guest entrances and contact areas.

  • A designated employee is scheduled each shift to facilitate cleaning, sanitizing, and disinfecting tables, chairs, common areas, as well as high-touch areas and floors.
  • Guest and employee restrooms are cleaned and disinfected regularly.
  • High-touch items such as pens, styluses, and payment portals are disinfected regularly.
  • Tables and chairs are thoroughly cleaned and sanitized between guests.
  • Plateware, glassware, utensils, linen napkins, and all reusable dining items are thoroughly cleaned and sanitized between use.
  • Employees are educated on COVID-19 and all guest protocols and procedures.
  • All staff working indoors who have not provided proof of full vaccination are required to wear a face covering during their shift.
  • Dishwashers are required to wear protective eyewear and impermeable aprons during their shift.
  • Handwashing every hour is required for employees.
  • Employees self-screen for COVID-19 symptoms before reporting to work and will not be allowed entry to the property if they are sick.
  • Back of house signage is prominently displayed for employee self-assessments of COVID-19 symptoms.
  • All employees have been instructed to not come to work if sick.
  • Employee break times are staggered.
  • Employee shift times have been staggered to perform certain work in advance, when possible.
  • In-person staff meetings have been limited to those that are essential.
  • Shared tools and equipment are sanitized during and after each shift.
  • The frequency of cleaning and sanitizing in all high-traffic back of house areas, with an emphasis on employee dining rooms, locker rooms, restrooms and kitchens, is increased.

Room Service


Room service may be served with contactless delivery upon request.

Pool and Whirlpool


The frequency of cleaning and sanitizing in all public spaces, with an emphasis on frequent contact surfaces, is increased.

The Catamaran Spa


Guests must perform a brief COVID-19 symptom self-assessment and then sign a waiver prior to using the spa.

Per the California Public Health Ordinance, a face covering is required for unvaccinated individuals while in indoor public settings and businesses.

Hand sanitizer dispensers, touchless whenever possible, are positioned at key guest entrances and contact areas.

  • The frequency of cleaning and sanitizing in all public spaces, with an emphasis on frequent contact surfaces, is increased.
  • All linens are washed at a high temperature in accordance to CDC guidelines.
  • In addition to frequent cleaning and disinfecting, locker rooms and adjoining showers and restrooms are cleaned and disinfected regularly.
  • Air filters have been upgraded to MERV 13 medical-grade air filters.
  • High-touch items such as pens, styluses, and payment portals are disinfected regularly.
  • Treatment spaces are thoroughly cleaned and sanitized between guests and at the beginning and end of each employee’s shift.
  • Employees are educated on COVID-19 and all guest protocols and procedures.
  • All staff who have not provided proof of full vaccination are required to wear a face covering during their shift.
  • Estheticians and nail technicians who have not provided proof of full vaccination are required to wear face shields during services.
  • Handwashing is required for employees before and after all services.
  • Employees self-screen for COVID-19 symptoms before reporting to work and will not be allowed entry to the property if they are sick.
  • Back of house signage is prominently displayed for employee self-assessments of COVID-19 symptoms.
  • All employees have been instructed to not come to work if sick.
  • Employee break times are staggered.
  • In-person staff meetings have been limited to those that are essential.
  • Shared tools and equipment are sanitized during and after each shift.
  • The frequency of cleaning and sanitizing in all high-traffic back of house areas, with an emphasis on employee dining rooms, locker rooms, restrooms and kitchens, is increased.

Fitness Center


Guests must perform a brief COVID-19 symptom self-assessment and then sign a waiver prior to using the fitness center.

Hand sanitizer dispensers, touchless whenever possible, are positioned at key guest entrances and contact areas.

  • The frequency of cleaning and sanitizing in all public spaces, with an emphasis on frequent contact surfaces, is increased.
  • Guests are required to wipe down equipment before and after use.

Check-Out


We provide a touchless key card drop upon check-out, so we can sanitize keys for future use.

Guests automatically receive an emailed folio for a contactless check-out process.

Employee Training and Environment


  • Employees are educated on COVID-19 and all guest protocols and procedures.
  • Employees have been educated on proper hand cleaning practices and follow guidelines hourly and after activities such as using the restroom, cleaning, eating, and before and after starting shifts.
  • Signage is prominently displayed with information on proper hand washing techniques, sneeze and cough etiquette, no touching face reminders, and proper way to wear and dispose of face coverings.
  • Signage is prominently displayed with information to not enter the facility if sick.
  • All employees working indoors who have not provided proof of full vaccination are required to wear a face covering.
  • Housekeepers who have not provided proof of full vaccination are required to wear a face covering and all housekeepers are required to wear gloves and protective eyewear.
  • Shared tools and equipment are sanitized during and after each shift.
  • The frequency of cleaning and sanitizing in all high-traffic back of house areas, with an emphasis on employee dining rooms, locker rooms, restrooms and kitchens, is increased.
  • Break rooms, bathrooms, and other common areas are being disinfected regularly while open.

Staff meetings are virtual when possible or are conducted with face coverings for employees who have not provided proof of full vaccination.

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