Catamaran Resort Hotel and Spa Frequently Asked Questions

Find out answers to some of the most commonly asked questions. Learn about check-in and check-out times, transportation options from the airport, pet friendly rooms, and more.
For additional questions, please reach out to the Catamaran team by calling (858) 488-1081.

Rooms & Suites Overview

On behalf of our family-owned hotel, we want to extend our sincere gratitude to you, our valued guest, for your loyalty. The evolving COVID-19 circumstances are affecting everyone and we understand that making travel arrangements can be challenging. Given these uncertain times, we want to provide you with some peace of mind about our flexible cancellation policy, if and when you consider your current or future travel plans.

Existing Reservations: All reservations that are scheduled for arrival before May 31, 2020 can be changed or canceled at no charge up to 24 hours before your scheduled arrival.

New Reservations: Any reservation that is booked between today and May 31, 2020 for any future arrival can be changed or canceled at no charge up to 24 hours before your scheduled arrival.

In anticipation of your arrival, we would also like to make you aware of property changes due to current circumstances:

  • Our typical daily resort fee of $30 will be waived during your stay.
  • Our team at Oceana Coastal Kitchen and Moray’s look forward to serving you with takeout, available from 11:00 a.m. to 10:00 p.m. Please note that dining in is currently unavailable until further notice.
  • Room service is available from 6:30 a.m. to 10:00 p.m. Room service delivery charges will be waived.
  • Our grab-and-go café Lava Java is open from 6:00 a.m. to 7:00 p.m. and serves coffee, sandwiches, salads, and pastries.
  • Please be aware that no food or beverage will be sold at or delivered to the pool areas.
  • The Catamaran Spa and fitness center will be temporarily closed until further notice.
  • Our spring break activities and Bahia Belle cruises are canceled until further notice.
  • Our gift shop is open from 9:00 a.m. to 6:00 p.m.

Again, we want to extend our sincere gratitude to you for your patronage and we look forward to welcoming you. If you have any questions, concerns, or requests, please do not hesitate to bring them to our attention.

March 13, 2020

The safety and well-being of our guests and employees is always our top priority, but that commitment takes on special significance in light of the global outbreak of COVID-19 (coronavirus). We are committed to following recommended procedures and protocols of the CDC, the World Health Organization and local health authorities.

For the most updated information, please refer to the CDC (Centers for Disease Control and Prevention), California Department of Public Health, and San Diego County Health and Human Services Agency (Public Health).

Our Commitment to Cleanliness and Hygiene

We always take great pride in maintaining the highest standards of cleanliness and hygiene. In response to COVID-19, we have increased the frequency with which our public areas, guest rooms, and facilities are deep-cleaned and disinfected, using hospital-grade disinfectants. We also offer hand sanitizer throughout the property for guest and employee use.

Staff Training and Hygiene:

  • Hand Sanitation: Employees are reminded daily by managers of proper and frequent handwashing technique – emphasizing its importance in combating the spread of viruses.
  • Employee Training: All resort employees have completed enhanced COVID-19 prevention and preparedness training.
     

Cleaning Protocols:

  • Guest Rooms: After guests depart and before the next guest arrives, our housekeeping team thoroughly cleans and disinfects guest rooms with a heightened focus on frequently touched surfaces.
  • Public Areas: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on high-trafficked areas.

Our Employees

Non-Attendance Policy: Our staff members have a strict prevention program in place that includes not reporting to work when demonstrating any cold or flu-like symptoms, and call-offs related to illness are reported to our Human Resources team for monitoring. Employees who exhibit flu-like symptoms or live with someone who exhibits such symptoms are required to stay away from work for 14 days from the last day the person exhibits such symptoms.

Travel Protocol: We have curtailed business travel to impacted areas and employees have been instructed to inform the hotel of the destination and means of any personal travel. Employees returning from any country or region designated by the CDC as a warning level of 2 or 3 or by the Department of State as level 3 or 4 are required to remain away from the hotel for 14 days after their last day in the area of question.

Guest Recommendations

We encourage you to follow guidance offered by the CDC as it pertains to prevention and treatment and review the latest updates on Coronavirus Disease 2019 Information for Travel.

Prevention: We encourage you to follow CDC recommendations and the same personal best practices that are standard for typical flu season – frequent washing of hands; avoiding contact with eyes, nose, and mouth; and limiting exposure to other sick people

Experiencing Symptoms: To safeguard the health of our guests and other visitors, we ask that you postpone your visit if you are ill with flu-like symptoms, or if you have recently traveled to a region that is experiencing widespread transmission of COVID-19. We also request that you assist us in our efforts by immediately reporting to us any flu-like symptoms you may experience during your stay. We will be happy to assist in locating appropriate medical treatment in the area.

A daily resort fee of $30 allows all guests to enjoy complimentary WiFi access in guestrooms and public areas, Bahia Belle bay cruises (depending on time of year), use of beach chairs and umbrellas on our Bay Beach, towels at the resort pool and whirlpool, fitness center, two in-room waters per day, USA Today newspaper each morning in the lobby, discounts for our award-winning Spa, plus daily happy hour specials at Moray’s and Oceana Coastal Kitchen, and complimentary local and domestic long-distance phone calls.

Normal check-in time is 4:00 p.m. and normal check-out is 12:00 noon. We are happy to store your bags at any time to facilitate checking in or out. To arrange other times, please contact our Front Desk at (858) 539-8620.

Early check-ins are based on availability on the day of arrival only. Late check-outs are based on availability on the day of departure only.

The Catamaran Resort Hotel does not offer shuttle service and recommends the following ground transportation services:

For rides to and from the airport or local attractions, we recommend Unique Transportation a VIP transportation servicing San Diego's finest resorts in airport, hotel and local car service.

There are also several taxi companies and ride-sharing services such as Uber and Lyft available

Yes, self-parking is $27.00 per day and valet parking is $35.00 per day.

As a courtesy, Oceana Coastal Kitchen offers dining guests 4 hours of complimentary valet parking or self-parking. Moray’s visitors can enjoy 2 hours of free self-parking (valet parking is available at an additional charge). All parking rates apply after complimentary times expire.

“Bay Front” rooms and suites are located only in the 500 and 600 buildings right alongside Mission Bay. These buildings are 2 stories tall and both floors are considered “Bay Front”.

“Bay View/Water View” rooms, suites, and studios are located in the Tower from the 5th to 14th floors. South-facing accommodations have views of Mission Bay and North-facing accommodations have views of the town of Pacific Beach and the coastline.

Rollaway beds and cribs can be requested at time of reservation, but cannot be guaranteed.

All studios and suites that have a kitchenette include a 4-burner stove with oven, microwave, toaster, refrigerator, sink area, cooking utensils, and place settings for a family of four (4).

 

High-speed Internet access is available in all guest rooms for our guests.

There are many fine boutiques, nightclubs and restaurants in close proximity to the Catamaran Resort Hotel and Spa. Many are within walking distance of the hotel while several major shopping and entertainment centers are within a short drive’s distance. For more information visit the neighborhood guide.

Pets are limited to one dog at 50 lb. or less, or two smaller dogs (combined weight of 75 lb. or less). To make sure we have a pet-friendly room reserved, please let us know at the time of booking, and there is a one-time nonrefundable cleaning fee of $75.

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