Catamaran Resort Hotel and Spa Frequently Asked Questions

Find out answers to some of the most commonly asked questions. Learn about check-in and check-out times, transportation options from the airport, pet friendly rooms, and more.
For additional questions, please reach out to the Catamaran team by calling (858) 488-1081.

Rooms and Suites Overview

The safety and well-being of our guests and employees have always been our top priority, and that commitment takes on special significance in these times. We are dedicated to providing an exceptional resort experience with a safe and sanitary environment. Learn more about our Clean & Care Commitment.

Per the California Public Health Ordinance, a face covering is required for unvaccinated individuals while in indoor public settings and businesses.

Housekeeping is available for limited service upon request only with contactless delivery of housekeeping items.

A daily resort fee of $30 allows all guests to enjoy complimentary Wi-Fi access in guest rooms and public areas, our bird exhibit, use of beach chairs and umbrellas, towels at the resort pool, two in-room waters per day, and complimentary local and domestic long-distance phone calls.

Normal check-in time is 4:00 p.m. and normal check-out is 12:00 noon. We are happy to store your bags at any time to facilitate checking in or out. To arrange other times, please contact our Front Desk at (858) 539-8620.

Early check-ins are based on availability on the day of arrival only. Late check-outs are based on availability on the day of departure only.

The Catamaran Resort Hotel does not offer shuttle service and recommends the following ground transportation services:

For rides to and from the airport or local attractions, we recommend Unique Transportation a VIP transportation servicing San Diego's finest resorts in airport, hotel and local car service.

There are also several taxi companies and ride-sharing services such as Uber and Lyft available

Yes, self-parking is $27.00 per day. Valet service is currently unavailable.

“Bay Front” rooms and suites are located only in the 500 and 600 buildings right alongside Mission Bay. These buildings are 2 stories tall and both floors are considered “Bay Front”.

“Bay View” rooms, suites, and studios are located in the Tower from the 5th to 14th floors. South-facing accommodations have views of Mission Bay and North-facing accommodations have views of the town of Pacific Beach and the coastline.

High-speed Internet access is available in all guest rooms for our guests.

Quiet Time

To assure our guests to enjoy a peaceful environment, we have a “zero noise policy” effective at 10:00 p.m. If you or your guests cause an unreasonable disturbance to others before 10:00 p.m., one warning will be given to you to reduce noise. If this warning is not followed or the disturbance occurs after 10:00 p.m., you will forfeit all advance deposits and must leave the hotel immediately. The Catamaran reserves the right to evict a guest without warning if the circumstances warrant. Additionally, guests are liable for all damage to or theft of the property of the Catamaran. Your participation is appreciated as it helps assure a safe and restful stay for everyone.

Room Occupancy

The maximum room occupancy is set at 6 persons (effective 24 hours). All guests must be registered to the room and no non-registered guests allowed in rooms at any time. No gatherings are permitted at the hotel, either in the room or outside of it (patio, grass area, etc.) Guests may be charged an additional amount per room night for each additional person over the standard room occupancy. Children 17 years and under may share the same room with their parents at no additional charge (up to a maximum of four children, subject to room type). The number of additional guests/room above double occupancy is subject to maximum occupancy limits and safety rules set by the Catamaran.

For more information, visit the Resort Policies page.

Rollaway beds and cribs can be requested at time of reservation, but cannot be guaranteed.

All studios and suites that have a kitchenette include a 4-burner stove with oven, microwave, toaster, refrigerator, and sink area. Additional kitchen items are available by request.

Pets are limited to one dog at 50 lb. or less, or two smaller dogs (combined weight of 75 lb. or less). To make sure we have a pet-friendly room reserved, please let us know at the time of booking, and there is a one-time nonrefundable cleaning fee of $75.

There are many fine boutiques, nightclubs and restaurants in close proximity to the Catamaran Resort Hotel and Spa. Many are within walking distance of the hotel while several major shopping and entertainment centers are within a short drive’s distance. For more information visit the neighborhood guide.

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