COVID-19 (coronavirus) Spa Guest

March 2020

As a valued spa guest, we look forward to welcoming you to our spa and resort. The safety and well-being of our guests and employees is always our top priority, but that commitment takes on special significance in light of the global outbreak of COVID-19 (coronavirus). We continue to monitor developments closely and are guided by the recommendations of our government agencies and public health officials, including the CDC (Centers for Disease Control and Prevention), California Department of Public Health, and San Diego County Health and Human Services Agency (Public Health).

We are committed to following recommended procedures and protocols of the CDC, the World Health Organization and local health authorities to meet the latest COVID-19 guidance and are taking the necessary steps to minimize potential exposure to our guests and employees. Even so, we strive to maintain a level of normalcy and calm during the current environment. Rest assured that our strict protocols will have no effect on the high level of service and treatment quality you expect and deserve during your appointment.

As a precautionary and preventive step, we have increased the frequency with which surfaces, treatment rooms, and facilities are deep-cleaned and disinfected, using hospital-grade disinfectants. Additionally, therapists wash their hands and forearms frequently and thoroughly, sheets and robes are replaced prior to every treatment, sandals are cleaned using high heat and disinfectant, and all product containers are frequently disinfected.

In addition, our therapists and spa associates have a strict prevention program in place that includes not reporting to work when demonstrating any cold or flu-like symptoms, and call-offs related to illness are reported to our Human Resources team for monitoring. We have curtailed business travel to impacted areas and employees have been instructed to inform the hotel of the destination and means of any personal travel. Employees returning from any country or region designated by the CDC as a warning level of 2 or 3 or by the Department of State as level 3 or 4 are required to remain away from the resort for 14 days after their last day in the area of question.

As our guest, we encourage you to follow guidance offered by the CDC as it pertains to prevention and treatment and review the latest updates on Coronavirus Disease 2019 Information for Travel. To safeguard the health of our guests and other visitors, we ask that you postpone your visit if you are ill with flu-like symptoms, or if you have recently traveled to a region that is experiencing widespread transmission of COVID-19. Finally, we encourage you to follow CDC recommendations and the same personal best practices that are standard for typical flu season – frequent washing of hands; avoiding contact with eyes, nose, and mouth; and limiting exposure to other sick people.

If you are feeling ill or experience symptoms prior to your appointment, please contact us immediately. We will be happy to reschedule at no charge. If you have any questions, concerns, or requests, please do not hesitate to bring them to our attention.


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