Travel Update: COVID-19 (coronavirus)

March 2020

The safety and well-being of our guests and employees is always our top priority, but that commitment takes on special significance in light of the global outbreak of COVID-19 (coronavirus). We are committed to following recommended procedures and protocols of the CDC, the World Health Organization and local health authorities.

For the most updated information, please refer to the CDC (Centers for Disease Control and Prevention), California Department of Public Health, and San Diego County Health and Human Services Agency (Public Health).

Our Commitment to Cleanliness and Hygiene

We always take great pride in maintaining the highest standards of cleanliness and hygiene. In response to COVID-19, we have increased the frequency with which our public areas, guest rooms, and facilities are deep-cleaned and disinfected, using hospital-grade disinfectants. We also offer hand sanitizer throughout the property for guest and employee use.

Staff Training and Hygiene:

  • Hand Sanitation: Employees are reminded daily by managers of proper and frequent handwashing technique – emphasizing its importance in combating the spread of viruses.
  • Employee Training: All resort employees have completed enhanced COVID-19 prevention and preparedness training.
     

Cleaning Protocols:

  • Guest Rooms: After guests depart and before the next guest arrives, our housekeeping team thoroughly cleans and disinfects guest rooms with a heightened focus on frequently touched surfaces.
  • Public Areas: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on high-trafficked areas.

Our Employees

Non-Attendance Policy: Our staff members have a strict prevention program in place that includes not reporting to work when demonstrating any cold or flu-like symptoms, and call-offs related to illness are reported to our Human Resources team for monitoring. Employees who exhibit flu-like symptoms or live with someone who exhibits such symptoms are required to stay away from work for 14 days from the last day the person exhibits such symptoms.

Travel Protocol: We have curtailed business travel to impacted areas and employees have been instructed to inform the hotel of the destination and means of any personal travel. Employees returning from any country or region designated by the CDC as a warning level of 2 or 3 or by the Department of State as level 3 or 4 are required to remain away from the hotel for 14 days after their last day in the area of question.

Guest Recommendations

We encourage you to follow guidance offered by the CDC as it pertains to prevention and treatment and review the latest updates on Coronavirus Disease 2019 Information for Travel.

Prevention: We encourage you to follow CDC recommendations and the same personal best practices that are standard for typical flu season – frequent washing of hands; avoiding contact with eyes, nose, and mouth; and limiting exposure to other sick people

Experiencing Symptoms: To safeguard the health of our guests and other visitors, we ask that you postpone your visit if you are ill with flu-like symptoms, or if you have recently traveled to a region that is experiencing widespread transmission of COVID-19. We also request that you assist us in our efforts by immediately reporting to us any flu-like symptoms you may experience during your stay. We will be happy to assist in locating appropriate medical treatment in the area.



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